Arriving late for your pre-booked treatment may require us to shorten your treatment time accordingly so that the next guest is not delayed. Please arrive at the Spa at least 15 minutes before your scheduled treatment time, to allow sufficient time to check-in and change. Our spa is a strictly a non-smoking area. Please consider our other guests. Our spa is a haven of tranquillity. For the consideration of others, we request that guests keep noise to a minimum. No cell phones are allowed in the spa.

Reservations: Advanced bookings prior to your arrival is strongly recommended to secure your preferred date and time of treatment. Cancellation policy: Spa appointments cancelled less than 24 hours prior to your scheduled appointment will result in a 100% cancellation charge. A no-show will result in a 100% charge. Payment: All prices are quoted in South African Rand and are subject to change without prior notice. A gratuity can be left at your discretion. Attire: For your comfort, complimentary gowns, slippers and disposable undergarments are provided. Please bring a swimsuit to enjoy our swimming pool or Jacuzzi.

We request that you shower before using our swimming pool or Jacuzzi. For hygiene reasons products purchased may not be returned or exchanged. Use of the spa and its facilities are at your own risk. Please note THE GORGE cannot be held liable for any adverse reactions during or after spa treatments. THE GORGE will not be held responsible for any personal items that are lost or damaged, please ensure that you lock items in your room or vehicle. Children over the age of 12 years are welcome.